Author Archive | Crystal Kadakia

Snapchat: Coming to a Workplace Near You?

Last year I gave a talk teaching Boomers who work in training and development how to learn like Millennials. The activity during this talk? To learn Snapchat. The question I got was: Why? What relevance could an app like Snapchat have in the workplace? Needless to say, I was astounded that the benefits weren’t obvious. […]

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Masie Asks How To Teach Ambiguity? My Response: Use Your Millennials.

Elliot Masie asked a great question in his Learning Trends newsletter this past week: “AMBIGUITY = Embrace & Honor the Grey Area for Learning: Most instructional design is about the RIGHT answer. Standard Operating Procedures define that CORRECT approach to a problem. The vast majority of e-Learning modules test out for the learner’s ability to […]

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Voice of the Millennial: Workplace Culture Analysis of the Retail/Customer Service Sector

  As we learned from our recent guest post author, Bill Latta, the sales industry has always been a tough nut to crack for all generations. Burnout in the sales industry is always an issue, regardless of generation. But as 15 executives shared this week regarding their first jobs, you’ve gotta start somewhere. However, Millennials […]

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Not Cut From the Same Cloth: What You Need To Engage Millennials in Sales/Customer Service Roles

  The retail industry employs around 14.4 million people in the US and retail consumption represents ~66% of GDP. Millennials, with a 35% underemployment rate, find themselves often in sales roles, in retail as well as other customer-facing, repetitive work roles such as call center work. But are Millennials engaged in these jobs? The retail […]

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3 Things Orgs Can Learn From How History’s Biggest Thinkers Spent Their Days

  When you think about strategies that make your workforce productive and innovative, how granular have you gotten?  We often benchmark companies to learn best practices, but in people management, we rarely benchmark our practices by looking at high-performing individuals. Recently, a few different designers have taken infographics to a new level by reviewing how geniuses […]

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Future Focused: Top 3 Articles to Read About Gen Z

Gen Z: Child of our times They’re the kids born totally wired, the first generation who will spend their whole lives in a world where the planet’s accumulated wisdom is available instantly at the touch of a finger. And the first of them have just left school. Greg Dixon looks at what’s shaped Generation Z […]

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Guest Post: ABCs Of How Leaders Can Model Effective Use Of Technology

  This week’s post is from fellow generational expert, Ryan Jenkins.   Today’s emerging generations do not have adequate role models who balance online and offline activities well. A majority of the leaders setting the examples are either overly consumed by technology trying to keep up and chasing every new shiny digital object or they completely […]

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Once and For All: Settling the Debate on Gen Y + Job Longevity

Article upon article upon article has been written about Gen Y and their quick turnover. I recently read an article in the London Business School that probably sounds familiar. Here’s a few highlights: I had one conversation with a very senior Generation X HR executive who described conducting a job interview with a Gen Y […]

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The Top 3 Most Impactful Mistakes Managers Make When Managing Millenials

It’s a fact: employees leave their manager, not the company. This is as true for Gen Y as it was for previous generations, although, in general, Gen Y employees are more likely to leave companies. The reasons can range from pay to mismatch with work/life goals. However, in every case, having a great manager increases […]

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The Issue with Gary Vaynerchuk & Applying the 1947 Newspaper Isolation Effect to Today

Among other hot images making the rounds lately, an image of suit-clad businessmen and women absorbed in newspapers on a subway is garnering support for the idea that minimizes, diminishes, and pooh-poohs the impact of technology on our behavior and thoughts. Gary Vaynerchuk, author of The Thank You Economy and Crush It!, recently wrote a […]

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